Meta's Muse now opens Mail on a Mac, along with Calendar, Notes and Files, and works inside them. The assistant reached the top of the US app store charts on phones; on a desktop it stops explaining the steps and takes them.
SpaceXAI, the merged SpaceX and xAI company that also owns Cursor, has put Grok Bot into beta, a paid agent that signs into Gmail, LinkedIn and Salesforce and finishes a job of several steps on its own. Anthropic sells Claude Cowork against it and OpenAI sells ChatGPT Work. On the desktop, Meta's rivals are Instinct and Poke, now owned by Cognition.
A chat assistant produces text that a person then pastes into the system that needs it. These agents do that last part themselves: opening the record, changing the field, sending the message. Each one works with an employee's own login rather than one of its own, so what it can read, change or send is exactly what that employee can.
An agent signed into Gmail sends from that address. The supplier who gets the message sees a familiar name on it, and the reply comes back into a mailbox the agent is reading.