The US Army opened an AI workspace to its staff in 2025, and it went from almost no users to about 19,000 in under 45 days. This month the Army told those users to cut back, because the tokens it had paid for were running out far ahead of schedule.
The service, called Ask Sage, runs on a five-year contract worth $49 million, and staff draw on a yearly allotment of tokens across models from OpenAI, Google, and others. The budget broke because of how these tools are billed. You pay by the token, so the bill grows with how much work the software does, and heavy users can run up far more than a per-seat plan assumes.
A simple question runs one pass through a model. An agent handed a whole task breaks it into steps and can run twenty passes for a single request, and every pass adds to the total. A promise of open access, then, is a promise to pay whatever the usage turns out to be.
The Army is not the first. Uber, Meta, Microsoft, and Amazon have each run through their AI budgets faster than they planned, some within months of giving staff wide access.